Terms and Conditions for Thatchers Interiors

Introduction

Welcome to Thatchers Interiors. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions, which govern the relationship between Thatchers Interiors ("we", "us", or "our") and you as the user of this website. If you disagree with any part of these terms, please do not use our website.

1. General Information

These terms and conditions apply to all users of our website and customers engaging our services. They are governed by UK law and are subject to the exclusive jurisdiction of the courts of England and Wales.

2. Services and Pricing

We provide plastering, restoration, and interior services as detailed on our website. All estimates and quotes provided are free of charge and non-binding until confirmed. Prices for our services are subject to a detailed assessment of your project and may vary depending on the size, complexity, and materials required. We strive to ensure that all information provided on our website is accurate, but prices and availability of services are subject to change without notice.

3. Booking and Payment Terms

To secure our services, a written agreement or confirmation of the project must be made. A deposit may be required to confirm bookings for larger projects, and payment terms will be outlined in your quote or contract. Final payments must be made upon completion of the work, unless otherwise agreed. We accept payments via bank transfer or other methods as specified in your invoice.

4. Cancellation and Refund Policy

If you need to cancel or postpone any confirmed work, please notify us as soon as possible. Cancellations made less than 14 days before the scheduled start date may incur a cancellation fee to cover any costs already incurred, including materials or allocated time. Refunds for any payments made will be considered on a case-by-case basis.

5. Quality and Warranty

At Thatchers Interiors, we are committed to delivering high-quality workmanship. We use the finest materials and industry-standard techniques to ensure durability and lasting finishes. We offer a 12-month workmanship warranty on all projects, covering any faults that arise directly from our work. This warranty does not cover issues caused by natural wear and tear, misuse, or damage caused by external factors outside our control.

6. Customer Obligations

To ensure the smooth completion of your project, we ask that you provide reasonable access to your property and a clear working environment. If delays are caused by the customer (e.g., lack of access or failure to prepare the site), we reserve the right to adjust the project timeline or pricing.

7. Limitation of Liability

Thatchers Interiors will not be liable for any indirect or consequential losses or damages, including loss of profits, resulting from the use of our services. Our liability is limited to the value of the services provided.

8. Use of Website

The content of this website is for your general information and use only. We reserve the right to modify or remove any content without notice. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence under UK law.

9. Privacy and Data Protection

We are committed to protecting your privacy. Any personal data collected through this website or in relation to our services will be handled in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We do not share your data with third parties without your consent, except where required by law.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them regularly.

Contact Information

If you have any questions about these terms and conditions, please contact us via the details provided on our website.