Privacy Policy for Thatchers Interiors

Introduction

At Thatchers Interiors, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, email address, phone number, and postal address when you contact us or request our services.

Project Details: Information related to your property and the work you wish to undertake.

Payment Information: Bank details and payment information for processing transactions.

Website Usage Data: Information about your visits to our website, including IP address, browser type, and pages accessed, collected via cookies (see our Cookie Policy).

2. How We Use Your Data

We collect and use your personal data for the following purposes:

- Providing Services: To deliver our services, provide quotes, and manage ongoing projects.

- Communication: To respond to your inquiries, send updates, and confirm bookings.

- Billing and Payments: To process payments for the services you receive.

- Marketing: With your consent, we may use your email address to send you information about our services, promotions, or updates. You can opt out of marketing communications at any time.

- Website Improvement: To analyse how visitors use our website and improve the user experience.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Performance of a Contract: When you request our services or enter into an agreement with us, we process your data to fulfil that contract.

- Legitimate Interests: We may process your data to pursue our legitimate business interests, such as improving our services and maintaining communication with clients.

- Consent: In cases where we rely on your consent for marketing purposes, you have the right to withdraw consent at any time.

4. Data Sharing

We do not share your personal data with third parties, except in the following cases:

- Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors or subcontractors. These parties are required to handle your data securely and in accordance with this Privacy Policy.

- Legal Obligations: We may disclose your data when required by law or to protect our legal rights.

5. Data Security

We are committed to ensuring that your personal data is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, while we strive to protect your data, we cannot guarantee its absolute security when transmitted over the internet.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including complying with legal and accounting obligations. Typically, this means retaining your data for the duration of the project and for any additional period required by law.

7. Your Rights

Under data protection laws, you have the following rights concerning your personal data:

- Right to Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

- Right to Erasure: You can request that we delete your personal data in certain circumstances, such as when it is no longer needed for the purposes for which it was collected.

- Right to Restrict Processing: You can ask us to limit the processing of your data in certain situations.

- Right to Data Portability: You can request that your data be transferred to another service provider.

- Right to Object: You can object to our processing of your data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance the user experience and analyse website traffic. For more information on how we use cookies, please see our Cookie Policy.

9. Links to Other Websites

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Thatchers Interiors

info@thatchersinteriors.co.uk